Delivery, Refunds and Returns

DELIVERY TIME

The delivery time for products ordered on www.onemorecartinternational.com is between 30 – 60 days.

The time duration is long but keep in mind that the product has to come from another country and pass through two custom authorities (Shipping Country and Receiving Country), hence this time frame.

For Products which are ready for delivery, you can find them in our localized website for Pakistani Customers One More Cart (Click here). Items on www.onemorecart.com will be delivered to you in 3-5 working days. This facility is currently only available in Pakistan.

REFUNDS

To make our customers feel safe and for their advantage One More Cart has the policy that if your order is not delivered to you within 60 days and if you have paid online, you will get a full refund of your money.

Maximum Delivery time is 60 days as the parcel can get stuck in customs or port, which we have no control on. Hence, One More Cart has the policy to refund the full amount if the customer has paid online and the delivery is not done within 60 days.

To claim your refund you need to fill in the refund form attached here. Fill out the form and send it to info@onemorecart.com. It takes anywhere from 7-10 working days for the refund to go through depending on the mode of payment.

RETURNS AND EXCHANGE

As the products are ordered from abroad, hence there is currently no facility for returns or exchange for products on One More Cart – International. One More Cart tirelessly works in making sure that you get the product just as you ordered it and is not defected in any way or form.

For our customers satisfaction and peace of mind, we have introduced this policy that in case of any unforeseen circumstance, where the product is not working as specified, the customer will be given a discount voucher that can be redeemed in the store but that is on a case to case basis and One More Cart will decide if the case is just or not. The Customer will have to provide the evidence of the problem or defect being faced.

If you have any feedback or concerns, kindly feel free to contact us by sending an email to info@onemorecart.com